Customer Service
Customers may share their target market, quantities, lead time and style direction; our team coordinates fabric and trim development, sample making and bulk production.
We follow up on style confirmation, material development, sample review, production scheduling, quality inspection and export delivery, so overseas customers can track order progress clearly.
Our Commitment
Following the quality policy of "quality first, reputation paramount, continuous improvement", we strive to deliver the best products.
Pre-sales
To ensure correct use of our products, our technical department provides detailed technical guidance and 24-hour phone consultation.
In-sales
If customers have suggestions or comments on product quality during use, we will contact them promptly to communicate and resolve issues, improving customer satisfaction.
After-sales
We continue to conduct follow-up visits, listen carefully to feedback and improve product technology while providing thorough service.
Service Goal
Creating value for customers. We believe in value; cost-performance is a key expression of it, and we offer products that best fit customer needs.
Service Guarantee
Quality is the foundation of our products. We never allow defective products to leave the factory; a mindset of excellence is embedded in every employee.
Service Tenet
Sincere cooperation with customers, and being their reliable partner.
Ningbo Newtime Imp and Export Co., Ltd